First off let me point out that why i was calling customer tonight service to help me find customer service on the new "friendlier web page!
An accurate depiction but not a verbatim reconstruction of the conversation:
"I'm calling because I clicked on the "security" tab \to find where to change my password and I can't even find the 'customer service' tab at the top center that it is telling me to look for and I have to say after the changes to the website, I can't even find customer service either and it is very frustrating."
Her response was to direct me to a totally different place under a 'person'icon to the right top unlike anything we normally see there, such as \the gear icon where everybody else puts 'settings' or where the instructions said to go. frustrated I interrupted.she replied" please let me walk you through where to go to change your password."
okay and afterwards let me walk you through how frustrating this experience is and why." so she did so and then I tried.
she said,""it could be that you accessed a different account and I swsear all my accounts are right there on the page one under the other and if i clcik on any of them them they are all the same.
"I got this information after logged on and clicking'security' and once there it has the 3 lines on the left and what not indicating that it was just made recently but has completely wrong directions for changing my password."
She started again with excuses when there were not any and I was not asking for and I cut her off with,"it told me to go to places that don't exist on the page, "wait, as a customer I am always right especially if i log in and can't even go to change my password because the page gives me wrong information on how to do so. So at this point, what you are supposed to do is you're supposed to say 'oh I'm so sorry for your difficulty and I will certainly make a note of this and report it because we want our customers to have the best experience possible.' Can you do that for me please? thank you." she mumbled probably feigned acquiescence and we hung up.
Now let me point out that this is far from my only 'customer service" encounter that goes like this, in which they've changed EVERYTHING online& i can't even find the customer service or the email address or the phone number to call them and ask them "wtf did you put this now?" and get excuses instead of apologies and a person who "properly interfaces" with customers instead of PMTFO.
So when I suspected a security breach on my phone and decided to change all my password, ignorantly calculating that it would take me an hour to do it all, instead IT TOOK ME ALL AFTERNOON because most of the places I went had tucked away someplace unknown all references to ANY actual online "customer service."
,It's clearly their fault because #1 the 'improvements' are not improvements at all and stuff that I could find by clicking on one of the tabs at the top, are now Scattered from Hell to Breakfast in inane innocuous places.(innocuous is not a good place for things i am looking for, "a "prominent place" would be my choice for the place where stuff is that l i look for an a fairly frequent basis.)
An accurate depiction but not a verbatim reconstruction of the conversation:
"I'm calling because I clicked on the "security" tab \to find where to change my password and I can't even find the 'customer service' tab at the top center that it is telling me to look for and I have to say after the changes to the website, I can't even find customer service either and it is very frustrating."
Her response was to direct me to a totally different place under a 'person'icon to the right top unlike anything we normally see there, such as \the gear icon where everybody else puts 'settings' or where the instructions said to go. frustrated I interrupted.she replied" please let me walk you through where to go to change your password."
okay and afterwards let me walk you through how frustrating this experience is and why." so she did so and then I tried.
she said,""it could be that you accessed a different account and I swsear all my accounts are right there on the page one under the other and if i clcik on any of them them they are all the same.
"I got this information after logged on and clicking'security' and once there it has the 3 lines on the left and what not indicating that it was just made recently but has completely wrong directions for changing my password."
She started again with excuses when there were not any and I was not asking for and I cut her off with,"it told me to go to places that don't exist on the page, "wait, as a customer I am always right especially if i log in and can't even go to change my password because the page gives me wrong information on how to do so. So at this point, what you are supposed to do is you're supposed to say 'oh I'm so sorry for your difficulty and I will certainly make a note of this and report it because we want our customers to have the best experience possible.' Can you do that for me please? thank you." she mumbled probably feigned acquiescence and we hung up.
Now let me point out that this is far from my only 'customer service" encounter that goes like this, in which they've changed EVERYTHING online& i can't even find the customer service or the email address or the phone number to call them and ask them "wtf did you put this now?" and get excuses instead of apologies and a person who "properly interfaces" with customers instead of PMTFO.
So when I suspected a security breach on my phone and decided to change all my password, ignorantly calculating that it would take me an hour to do it all, instead IT TOOK ME ALL AFTERNOON because most of the places I went had tucked away someplace unknown all references to ANY actual online "customer service."
,It's clearly their fault because #1 the 'improvements' are not improvements at all and stuff that I could find by clicking on one of the tabs at the top, are now Scattered from Hell to Breakfast in inane innocuous places.(innocuous is not a good place for things i am looking for, "a "prominent place" would be my choice for the place where stuff is that l i look for an a fairly frequent basis.)
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